Redesigning an internal healthcare dashboard to improve clinical efficiency and decision-making

Role: UX / AI Generalist · Domain: Healthcare (Internal EHR Systems)· Platform: Desktop

Falcon Dashboard

Context

Falcon is a large, internally developed EHR (Electronic Health Records) application used by clinical and administrative staff at Carrollton Regional Medical Center.
The dashboard serves as the primary entry point for daily workflows, including patient management, task tracking, and operational visibility.

My Role

• Led UX analysis and redesign of the Falcon dashboard

• Conducted workflow reviews with clinicians and administrative staff

• Identified high-frequency tasks and information needs

• Designed low- and high-fidelity dashboard concepts

• Applied accessibility and usability best practices

• Collaborated closely with Informatica developers to ensure feasibility

Research and key Insights

My research focused on real-world usage, not assumptions.

• Methods

  • Interviews with clinical and administrative users

  • Workflow walkthroughs and task observation

  • Review of support issues and recurring user complaints

  • Analysis of existing dashboard usage patterns

  Key Insights

  • Users scanned the dashboard first, then acted—visual hierarchy mattered more than completeness

  • Important alerts competed visually with low-priority information

  • Users relied on memory instead of the interface to find frequent actions

Design Strategy

• Establish clear visual hierarchy for fast scanning

• Surface high-priority information without overwhelming users

• Reduce interaction cost for frequent actions

• Maintain consistency with Falcon’s broader design system

• Support accessibility and readability across environments

Design Execution

The Problem

Clinical users needed to:

• Quickly understand system status and priorities

• Navigate to high-frequency tasks without friction

• Avoid cognitive overload during busy shifts

The existing dashboard:

• Displayed too much information at once

• Lacked clear hierarchy and visual prioritization

• Required unnecessary navigation to complete common tasks

In a clinical environment, some times minutes matter—and the dashboard was not supporting that reality.

• Reorganized dashboard content into priority-based sections

• Introduced consistent spacing and alignment to reduce visual noise

• Emphasized critical information using contrast and grouping—not color overload

• Simplified navigation paths to high-frequency workflows

• Designed layouts to scale across different screen sizes