About Ravi

I am a senior user experience designer and researcher with over a decade of experience designing enterprise-scale, mission-critical applications for Fortune 500 companies and Texas state agencies.

My work sits at the intersection of design, research, accessibility, and systems thinking. I specialize in transforming complex workflows across healthcare, government, and finance into experiences that feel clear, usable, and human.

Over the years, I’ve led UX initiatives for organizations such as GE Healthcare, SANA Healthcare, BNY Mellon, Deloitte, PayPal, Verizon, and Texas state agencies (HHSC, TCEQ), helping teams modernize legacy systems, reduce interaction cost, and improve user satisfaction at scale.

What I’m Known For

• Enterprise UX & Legacy Redesigns
  Redesigning large, aging systems while preserving business rules and improving usability.

• UX Research & Validation
  Contextual inquiry, interviews, surveys, usability testing, heuristic evaluations, and A/B testing.

• Accessibility-First Design
  Deep experience with ADA Section 508, WCAG 2.1, screen readers (JAWS, NVDA), and inclusive design practices.

• Designing for Real-World Users
  Clinicians, case workers, regulators, administrators—people working under pressure with little patience for friction.

• AI-Assisted UX Workflows
  Using generative AI tools to accelerate ideation, documentation, training content, and UX storytelling—without replacing human judgment.